FAQs

How do I contact Amoretto?

Email amorettogems@gmail.com. For an order question, include your order number and use the email address associated with your purchase.

How can I find my order status?

Use the order-status link in your order confirmation email. If tracking details have been added to the order, the carrier link will appear there. Contact us if you cannot locate your confirmation.

Do you offer free shipping?

Eligible orders of US$200 or more receive complimentary standard shipping. Remote areas are excluded. Express shipping costs extra; contact us for the options for your destination.

How do I choose a ring size?

Use our US Letter printable ring size guide. Print at 100% / Actual Size and verify the 50 mm calibration line before measuring. A local jeweler can help confirm your fit, particularly for a wide band.

Can I have my jewelry engraved?

Standard engraving costs US$35 per piece for up to 20 characters, including spaces, subject to the design and available surface. Allow an additional 3-5 business days after your inscription is confirmed, on top of normal preparation time and shipping.

What warranty applies to my piece?

Gold jewelry with laboratory-grown diamonds has a lifetime warranty; silver jewelry with laboratory-grown gemstones has a two-year warranty. Contact us for the coverage and service details for your particular piece.

Is cleaning free?

Yes. The cleaning service is complimentary; you pay the shipping cost to send your jewelry to us. Please contact us for instructions before mailing it.

Is every manufactured stone a laboratory-grown diamond?

No. A laboratory-grown diamond and a diamond simulant are different materials. Read the stone description for the particular product and ask us about anything that is unclear.

How long does an order take?

Normal preparation is approximately 3-7 days, followed by standard shipping transit of approximately 14-30 days. Engraving adds 3-5 business days. Express shipping is a paid transit upgrade and does not shorten preparation time.

Can I return my jewelry?

You can request a return of an eligible unworn, undamaged item in its original packaging within 30 days of delivery. You pay change-of-mind return shipping. We cover return shipping for defective or incorrect items. Custom-made, personalized, and engraved items are excluded from change-of-mind returns. Contact our team for instructions before mailing a return.