Refund policy

30-day returns

You may request a return of an eligible item within 30 days of delivery. Items must be unworn, unused, undamaged, and returned with all original packaging and proof of purchase.

How to request a return

Email amorettogems@gmail.com with your order number and the item you wish to return. For a damaged, defective, or incorrect item, include a description and clear photographs if available. Contact us for return instructions and the correct return address before shipping your parcel.

Return shipping

For a change-of-mind return, you are responsible for the cost of shipping the item back to us. If the item is defective, damaged because of our error, or incorrect, Amoretto covers the return shipping cost. No restocking fee is charged.

Personalized and engraved items

Custom-made, personalized, and engraved items are not eligible for change-of-mind returns. If a personalized item is defective, damaged because of our error, or incorrect, contact us so we can help resolve the issue.

Refunds

After we receive and inspect the returned item, we will email you about the refund decision. Approved refunds are issued to the original payment method. The time until the funds appear depends on your bank or payment provider.

Exchanges

If you need a different size or design, contact us to discuss the available options before sending an item back.

Order cancellations

You may request cancellation before the item has entered production or been shipped. Approved cancellations at that stage receive a full refund. Once production or shipping has begun, contact us to discuss the order status; cancellation may no longer be available.